Friday 10:42pm · Shah Alam
A couple asks about a 2021 Civic on WhatsApp. Vespera’s bot confirms colour and price, books a Saturday test drive, and assigns the lead to the weekend closer before the showroom opens.
Vespera
When the showroom closes, the phone keeps ringing.
Capture every WhatsApp enquiry overnight — then hand warm leads to the right salesperson at 9am.
Real floor problems
Malaysian dealerships do not lose cars. They lose replies.
01
Enquiries die in personal phones
A buyer messages the number on Facebook. The salesperson is on a drive. Nobody replies for six hours — and the buyer is already at another lot.
02
Nobody owns the lead
Screenshots get forwarded in a staff group. Three people reply. Two people go quiet. The CRM still says “new”.
03
Stock answers take too long
“Ada hitam tak?” means a hunt through WhatsApp albums while the customer waits. Momentum dies.
Platform
One workspace from first WhatsApp ping to sold.
Vespera connects official WhatsApp, a publishable chatbot, lead ownership, live stock answers, and test-drive ops — without stitching five tools together.
Scroll the floor
Inbox → lead → stock → drive
Staff work in the dashboard. Buyers stay on WhatsApp. The graph in the middle is your dealership — not a shared database with someone else's customers.
WhatsApp thread
Official Cloud API
Bot flow v12
Published & audited
Lead: HOT
Assigned · PJ
Civic 1.5 · hitam
Ready · Shah Alam
Official WhatsApp inbox
Meta Cloud API only — verified webhooks, delivery status, and a staff inbox built for dealerships, not generic chat tools.
bot
Deterministic chatbot + human handover
Answer FAQs, capture interest, and escalate to a salesperson with full context. Versioned flows you can publish and roll back.
pipeline
Leads that stay owned
Assignment, priorities, follow-ups, and activity — so hot buyers never sit in a shared dump.
stock
Live inventory for chat
Search stock from the conversation. Price, availability, and branches stay organisation-scoped.
drives
Test drives & follow-ups
Book from the dashboard or bot offer. Reminders land where Malaysian buyers already are: WhatsApp.
isolation
Tenant isolation by design
PostgreSQL row-level security plus dual-control queries. Dealership A never sees dealership B — even by accident.
On the floor
What changes when the night shift is covered.
Monday morning · Penang
Twelve overnight threads are waiting — already tagged by interest. The sales manager redistributes the hot ones in two minutes instead of scrolling personal chats.
Month end · Johor Bahru
Handovers, response times, and test-drive conversion sit in one analytics view. Coaching is based on the floor, not vibes.
Trust
Multi-tenant by correctness, not by hope.
Every dealership is an organisation with forced row-level security. Cross-tenant identifiers 404. Platform operators are not dealer members. PDPA-minded logging keeps chat bodies and tokens out of the audit trail.
Asia/Kuala_Lumpur
Display timezone for the floor
MYR · E.164
Currency and phone conventions
Official Meta only
No unofficial WhatsApp Web bots
Evenings answered. Mornings ready.
Walk through WhatsApp ingest, chatbot publish, and lead ownership with your sales manager — then put the weekend night shift on rails.